Maintenance services are conceptually subsumed within the processes of Incident Management, but its weight within the business areas have necessitated the ESTEKAmention at one point part.

Among these services we can find:

• HW & SW Maintenance (SW basic and applied) multivendor
• Preventive, Corrective, perfective, Evolutionary, Predictive and Normative.
• Management of External Guarantees and Contracts (Although conceptually this function is included in IT Management Support, often in their practical application is related tomaintenance contracts).

ESTEKA has a large stock of parts from the following manufacturers:

• HP9000 and SUN at Entry Level and Mid Range
• Parts INTEL (HP, DELL and COMPAQ)
• ENTERASYS Parts (LAN / WAN)